The Pines Family Practice
Frequently Asked Questions
SAME DAY APPOINTMENTS ARE AVAILABLE.
Frequently Asked Questions
Children Under 16 Years – Bulk Billed to Medicare
Pensioners – Bulk Billed to Medicare
Healthcare Card – Bulk Billed to Medicare
Veteran Affairs Card Holders – Bulk Billed to Medicare
Standard Consultation – $70.00 Medicare Rebate $37.60
Long Consultation – $105.00 Medicare Rebate $71.70
Medicare rebates apply to our consultation charges. Our receptionists are able to help you with your rebate using our integrated EFTPOS machine. If you have an EFTPOS card attached to a savings or cheque account we are able to deposit your rebate directly into your bank account.
Holders of Health Care cards and pension cards must show these cards at the time of consultation for Medicare to pay for the consultation.
NB: Any changes to our fee structure will be displayed in the practice waiting area.
A standard appointment with our Doctor is approximately 15 minutes. Every effort will be made to accommodate your preferred time and Doctor.
Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay.
We understand that delays can be frustrating and try to keep any delays to a minimum. If you have a medical issue that requires a longer consultation, we can arrange this for you. Please ask our receptionists.
You are able to make an appointment
Care Outside Normal Opening Hours
Home Doctor Service provides care to our patients outside normal opening hours including weekends and Public Holidays.
Home Doctor Service provides a home visit service and can be contacted on
13 74 25
Please remember, if it is an emergency, call 000 immediately.
Nobody likes to be kept waiting.
Our staff are all aware of this and try to adhere to appointment schedules.
However, the unpredictable nature of a medical practice means that doctors do sometimes run behind time.
We sincerely regret any inconvenience caused to patients when we are behind with our appointments.
We Are Currently Servicing in your area.
- Palm Beach
- Currumbin Waters
- Currumbin Valley
- Burleigh Heads
Patient Information Sheet
Click on this link all the latest information sheet.
Do you need an Interpreter?
If you or a family member requires an interpreter service, we can
Our practice is committed to ensuring that important health checks are not forgotten and are performed on time. We will remind you when it is time to visit your Doctor for a check-up. If you do not wish to be part of our reminder system please let your Doctor or our receptionist know.
If you need to renew a prescription, please call reception to make an appointment with your Doctor. It is important that a Doctor sees you before renewing any prescription.
Pathology / Radiology Test Results
Your Doctor will advise you when they expect results to arrive. Please make a
Immunisations / Vaccines
Patients are encouraged to take advantage of government funded vaccines such as childhood
If you are going on holiday, please consider what vaccination’s you may need for your trip. Click here.
The Pines Family Practice wants you to have a safe, as well as healthy trip. Here are some tips for staying safe while you are travelling.
Before You Go:
A quick look at www.smartraveller.gov.au website can tell you if any special warnings or messages about your destinations have been published by the Australian Government.
You should register the fact that you are travelling with the Australian Government, so that in the event of some disaster or major problem, you can be contacted, found, or provided with assistance if required.
Register your travel plans at: https://www.orao.dfat.gov.au/orao/weborao.nsf/homepage
At the Airport:
The increase in security at airports around the world should make us all feel safer. Remember that your hand baggage will be subject to more stringent searches. To avoid delays make sure that you do not have nail scissors, penknives, nail files, tweezers or any other sharp objects. Limit your hand luggage to one bag – and prepare liquids, aerosols and gels according to the new regulations. Arrive at the airport early; allow at least 2-3 hours before an international flight. Do not leave any bag unattended. If travelling with young children consider the use of reins while moving through airports. Be alert when travelling, make sure all your documentation is up to date and carry valuables in a money belt.
At your destination avoid walking in less frequented areas, particularly at night. If travelling alone, stay in mainstream public places where possible.
Do not make yourself an obvious target for criminals, open displays of money and valuables should be avoided, and valuable items should be stored securely when not in use.
Check local security warnings or advice before entering unknown environments. Always ensure that someone at home is aware of your itinerary, and know where to go for assistance should you need it. A mobile phone can be of real value in a crisis situation.
If you are on medications for mood disorders, or psychiatric reasons, do not think that a relaxing holiday is the time to stop routine medications. Keep taking any prescribed medications, and carry an authority letter from the prescribing doctor.
Some basic tips:
Keep in mind that during travel we are subject to the laws of the country we are visiting. There are hundreds of people being held in foreign jails – mainly for drug offences.
Do not use or purchase illegal medications whilst travelling. In some countries drug offences carry the death penalty, or life imprisonment and flogging.
Do not assume ‘soft’ medications carry milder penalties. Penalties for marijuana and alcohol can be severe.
In many countries photographing military and government installations, police and border areas can result in detention. If in doubt ask permission before taking the photograph.
Please ensure that you have travel insurance – talk to your travel agent about this. Make sure that you have a policy that covers you for the things you plan to do and the places you will visit.
Overseas medical costs can be extremely high and the importance of having adequate travel insurance when travelling overseas on business or pleasure cannot be overstated.
Your Personal Health Information
Your medical record is a confidential document. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to
Home And Other Visits
Home visits are available for regular patients whose condition prevents them from attending the practice. Please contact reception to
Your Doctor may be contacted during normal opening hours.
If the Doctor is with a patient, a message will be taken and the reception staff will advise you when it is likely that the Doctor will return your call.
In an emergency, your call will always be put through to a nurse and or a Doctor.
This practice has a strict NO SMOKING policy.
Our goal is to provide consistent quality care to our patients. If you have any concerns or suggestions, please phone or write to:
Rick McKee – General Manager
The Pines Family Practice, PO Box 4050, Elanora, QLD 4221
Tel: 07 5598 1300
We would like to know if you are concerned about any aspect of our service.
Office of the Health Ombudsmen.
Call: 133 646
Monday 8:30 am – 5:30 pm
Tuesday 8:30 am – 5:30 pm
Wednesday 8:30 am – 5:30 pm
Thursday 8:30 am – 5:30 pm
Friday 8:30 am – 5:30 pm
Our doctors provide a number of different surgical procedures including skin cancer removal, skin graft
We can provide patients with mental health care plans which assist them in obtaining
To be eligible patients must have been suffering from a mental illness for over six months or will be likely to suffer for a further six months. To see if you are eligible
We have a psychologist who visits the clinic two days a week.
For information on
One week, two weeks. One month, two, four, six, nine, 12 months. You’ll see the doctor a lot during the first year of your baby’s life. Beginning at two months, well-baby visits usually coincide with scheduled immunizations. But there are other important reasons for regular baby doctor visits.
Is the baby feeding well?
Is the baby growing well?
Is the baby developing normally?
How is the family coping?
Do the parents have up-to-date safety information?
If you have any of these questions or more please make
Asthma is a chronic lung disease, which can be controlled but not cured.
In clinical practice, asthma is defined by the presence of both of the following:
- Excessive variation in lung function (‘variable airflow limitation’, i.e. variations in expiratory airflow that is greater than that seen in healthy people)
- Respiratory symptoms (e.g. wheeze, shortness of breath, cough, chest tightness) that vary over time and may be present or absent at any point in time.
There is not a singular test that can diagnose asthma, our GP’s work with our patients to determine:
- Previous history of a recurrent or persistent wheeze
Familyhistory of asthma or allergies Absenceof physical findings that suggest an alternative diagnosis
- Testing of variable airflow limitations
- A consistent clinical response to an inhaled bronchodilator or preventer.
Our GP’s work with our patients and their families to develop long-term treatment plans post-diagnosis.
Dependent on the severity and pattern of asthma, management plans are designed to ensure the child is able to maintain a normal quality of life.
For children already taking regular preventative treatment, adjustments to the treatment regimen are based on finding the lowest dose of medicines that will maintain good control of symptoms and prevent flare-ups.
Your GP is always on hand to provide guidance and clinical care for any asthma management concerns.
For adults post asthma diagnosis, the next step is to work with their GP to develop a management plan.
This will include choosing a treatment that is appropriate to a patients asthma symptoms, lifestyle, risk factors
The GP will provide all the required information on their asthma condition as well as providing all of the tools for self-management, including the correct inhaler techniques.
At certain times a patient may experience a
For more information on asthma management plans for adults please contact reception.